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Privacy Policy

1. General

MadBid is a service provided by Marcandi Limited, The Courtyard, High Street, Chobham, Surrey GU24 8AF.

Your data is collected and processed by us exclusively according to Statutory Regulations inter alia the UK's Data Protection Act and Privacy and Electronic Communications Regulations.

2. Visitors

Visitors are those of you who view MadBid and do not go on to register. Visitors' data is saved on our servers in an anonymous format. We store:

  1. the website that you visited us from,
  2. the website that you proceed to from our site, and
  3. your IP address.

Absolutely no other personal data is stored about you during your visit to the site.

3. Registered Users

To participate in MadBid, some personal data is required of you. You therefore need to agree to the collection and storage of this data.

4. Data We Store

The personal data we store is the information needed to identify you. As a bare minimum, we need:

  • your name,
  • your address,
  • your date of birth,
  • your e-mail address, and
  • your mobile phone number.

As a Registered User, all of your auctions on the site are monitored, including:

  • when you register
  • when you buy Credits, and
  • When you win Auctions

All of your actions are stored and you cannot withdraw your consent to this without closing your Account with MadBid.

During some processes, data is temporarily stored on your Internet Browser as you move from step to step. This is only done in order to improve your experience of the site, and is only stored for as long as is necessary for you to complete the process. For example, purchasing a Credit Package uses Cookies to hold the information you have entered; when you make payment the Cookies are deleted from your Internet Browser.

5. How do we use your data?

Personal data is used to communicate with you (usually by e-mail) regarding any Auctions you win and any Products you buy. In addition, we use your e-mail address to send you information on any Special Offers our site is currently running and occasionally to enable third parties, authorized by us, to provide technical, logistical or other services. Addresses are used to deliver won Auctions and bought Products to you.

6. Payment With A Credit Card

If you pay for Auctions with a Credit Card, then we do not store this data temporarily, or indeed, at all.

7. Cash Auction Wins

If you win an Auction for Cash, and you wish to transfer this cash to your Bank Account, then we store your Bank Account information securely. All data is stored securely on our servers.

8. E-mail and SMS Newsletters

When you regsiter with MadBid, you agree to receive information by e-mail and by SMS. MadBid uses these methods to inform you of new functions, or special promotions. You can opt out of receiving marketing information such as this in your 'My MadBid' section.

9. Disclosure of your Data to Third Parties

Your personal information may be passed on to third parties only if this is necessary to:

  • process a payment transaction or,
  • process a business transaction with our partners.

We will never release any personal information on you to third parties if you have not given us your express consent to do so.

10. Bidding By SMS

You can use MadBid using a standard mobile phone by texting us with a SMS keyword. By doing this, you consent to have your phone number provided to Marcandi Limited by the phone company so that you can be notified in the case of that Product being won.

11. Law Enforcement

Personal data will be passed on to police officers and compliance and regulatory officers and authorities if we are required to do so by law.

12. Corporate Level

MadBid is a member of the Marcandi Limited corporate group. You consent to allow your data to be provided within this Corporate group. We assure you that should data be provided this way, security and confidentiality will be guaranteed with no change, and that the data will continue to be subject to the Data Protection Statement above.

13. Viewing or Changing The Data We Hold

You can view the information in your MadBid Account at any time and update it as necessary using your MadBid Username and your MadBid Password. The mobile phone number you used to activate your Account can only be changed by contacting Customer Services.

Once we are informed, we will adjust incorrect data accordingly.

We will notify you upon request at any time as to whether and what personal data in respect to your identity or your pseudonym has been stored.

You may request a copy of our Data Protection Policy if you wish to see how MadBid stores and processes data.

14. The Use of Cookies at our Website

MadBid uses so-called "cookies", which are files that are stored on your computer that can be retrieved to assist in customizing your experience with the online service. The information saved supports the functionality of the site, for example by keeping track of your visual preferences or controlling the frequency of "pop-up" windows. These cookies are deleted after one month. You are free to prevent cookies from being saved on your hard drive by adjusting the corresponding settings in your browser. It is not necessary to accept cookies in order to use our service. However, we would like to point out that turning off these settings may result in limited functionality. uses the following suppliers who set cookies on our behalf in order to deliver their services.

Cookie Name: Experian

Experian is the leading global information services company, providing data and analytical tools to clients in more than 80 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Non-personal data is gathered on's behalf using cookies, log file data, and code that is embedded on our websites. uses this non-personal information to help improve the services it provides to its users. The non-personal data gathered is used to provide anonymised statistical information.

To reject or delete this cookie visit:

15. Security Measures

The information in your MadBid account and in your MadBid profile is password protected, so that only you have access to your personal information. Please note that you are not permitted to provide your password to anyone else.

MadBid will never ask for your password in e-mails that you receive unexpectedly or that you did not request. Please remember to log out of your account and to close your Internet Browser when you leave the MadBid site; this is especially important if you use a PC in public locations. At present, this is the safest way to ensure that no one has access to your personal information. We assume no liability for the abuse of login data and passwords used.

16. Protection from Web Crawlers or Spam

MadBid assures you that we will use your e-mail address with your express consent only for the above purposes. Your e-mail address will never be sold to third parties. We have technology that prevents your e-mail address being recorded by 'web crawlers' and 'web spiders'. However, if you believe that your e-mail address has been recorded in this way, please let us know why immediately.

17. Changes to Data Protection Laws

If changes are made to Data Protection laws, we will indicate this on the MadBid website.

18. How Do I Remove My Data?

You can revoke your consent any time by canceling your registration.

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